Questions & Answers
Q. What is vintage and shabby chic Rentals?
A. We specialize in one-of-a-kind pieces for your special occasion. We have had fun finding classic pieces and restoring them to be unique items. We have refurbished chairs, tables and doors along with handpicked mismatched vintage china, unique table toppers and many more items to make your day memorable.
Q. How far do you deliver?
A. Southern Flower Bucket's home is in Cedar Park so we stay in Austin and the surrounding area within a 90 mile radius. Separate charge for deliver.
Q. Can I make changes to my order after I have a signed contract?
A. Yes, you have up until 60 days prior to your event to make any changes you need. After that date we can exchange items of equal or greater value or add additional rental items. An additional deposit will apply. (Any changes or add-ons will depend on if items are available)
Q. How do I reserve my items from Southern Flower Bucket?
A. After a proposal is made the items are put on hold for 72 Hours. If you choose to move forward you are required to sign a contact, put a 50% deposit down along with a credit card on file for any loss or damage that could occur during your rental period.
Q. Can we pick up rental items ourselves?
A. Yes, but you will be held responsible for any damages that might be incurred during the moving process.
Q. Do you offer a weekly rental rate?
A. Yes, as long as the items are available. Weekly rentals can help with home staging, window displays and can be fun and unique for photo shoots or movie sets.
Q. Uh-oh, I broke it. What do I do now?
A. Accidents happen, If an item is damaged, broken, or lost, we ask that you call, text or email us right away. Please do not try to clean or repair the item. Southern Flower Bucket will do everything we can to repair the item. You will be responsible to either pay for the repair of an item or the replacement cost of the item. Replacements costs are given in writing if requested with your contract. Repairs and cleanings will be charged at what it cost us to clean or repair the item.
Q. Do you have a cancellation policy?
A. Yes, we understand that unforeseen situations arise. We will reimburse the full deposit (which is 50% of your order amount) if cancelled 90 days prior to your event date. If you cancel anytime after that the following applies: Under 90 days we reimburse 25% of deposit. 60 days or less we retain your 50% deposit and 30 days or less we charge the full amount of your order.
Q. When is my remaining balance due?
A. Balance is to be paid 30 days prior to event.
Q. Darn it, what can I do if you don’t have what I need?
A. Don’t worry; we love the thrill of exploring for new items. If there is something you want and we don’t have it, holler at us. We are constantly adding to our inventory so we might already have the item or we can look for it.